Easy Calling

Your contact center in Microsoft Teams

Easy Calling brings clarity and professionalism to Microsoft Teams telephony. Instead of using external tools or complex systems, you can manage calls, queues, and agents directly in Teams—quickly, efficiently, and intuitively.

The Easy Calling add-on can be used by all Microsoft Teams telephony users and Microsoft 365 users.

Real-time overview

• Live dashboard: All active, waiting, and missed calls immediately visible
• Agent status: Availability of your employees at a glance
• Call analysis: Evaluations of call duration, waiting time, and capazity

Call Management & Flexibility

• Call Routing & Queues: Intelligent call distribution based on availability
• Quick Actions: Take notes, create tasks, or save contacts directly in the dashboard
• Opt-in/Opt-out: Agents can flexibly sign in or out of call queues

Voicemail & notifications

• Personalized greetings and secure voicemail recording
• Adaptive notifications directly in Microsoft Teams – no need to check your e-mail
• Instant alerts for incoming calls or messages

Easy administration

• Manage queues, agent assignments, and audio announcements centrally
• Role-based access control for security and compliance
• Multilingual interface and regional formats for international teams

Advantages at a glance

• Compact, ready to use, no training required
• Full transparency for all calls
• Flexible control for agents and administrators
• Seamless Microsoft Teams integration
• Swiss Made – reliable and secure

Try it free for 30 days!