CloudTalk
by CloudTalk, s.r.o.
Boost productivity and streamline operations by integrating CloudTalk’s advanced call center feature
Improve productivity and optimize operations with CloudTalk for Microsoft Teams
With the CloudTalk for Microsoft Teams add-in, seamlessly integrate advanced call center functionalities directly into your Teams environment.
This integration combines CloudTalk’s top-tier call center performance with the flexibility and depth of Microsoft Teams, enhancing both your customer and agent experiences.
- Effortless Setup: Get started quickly with minimal effort.
- Real-Time Status Sync: Keep agent statuses synchronized in real-time between CloudTalk and Microsoft Teams, ensuring seamless communication and collaboration.
- Caller ID Flexibility: Customize your caller ID on outbound calls with options like anonymous calls, selecting from a dropdown of outbound numbers, or automatic outbound number assignment.
- Comprehensive Call History: Automatically log all interactions with detailed call history, including recordings, call notes, and tags, for complete documentation.
- AI-Powered Conversation Insights: Enhance customer interactions with AI conversation intelligence that help improve the quality of your communications and drive better outcomes. Conversation Intelligence add-on required. Content is generated through AI analysis of recorded conversations. If you encounter any inappropriate content, please report it to us by emailing support@cloudtalk.io.
- Advanced Contact Management: Easily access, manage, and create internal and external contacts directly within the platform.
- Dark Mode: Reduce eye strain and improve user experience with a sleek dark mode option.
CloudTalk is a paid service, and installation of the native CloudTalk app is required for full functionality. Some features may depend on specific account types and licenses.
Visit https://www.cloudtalk.io/pricing/ for more information.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.