Avaya Cloud Office

Avaya Cloud Office for Microsoft Teams turbocharges your Teams deployment with a market-leading cloud business phone. Highly reliable telephony, advanced calling features, and market-leading analytics transform Teams into a powerful communications hub.

Avaya Cloud Office for Teams empowers users to:

• Place and receive calls: Embed Avaya Cloud Office’s telephony in Microsoft Teams to place and receive calls from both external and internal contacts.
• Call history: View call history including missed, received, and outbound calls. Manage your call history, call contacts, send an SMS or fax, add contacts to your directory, or block the number from an integrated view.
• Voicemails: Simplify workflows with quick actions to voicemail messages.
• Send faxes and SMS messages: Make Microsoft Teams a comprehensive communications platform with integrated fax and SMS message capabilities.
• Unified contact list: Integrated contact lists from Microsoft and Avaya Cloud Office make it simple to find and reach a contact.
• Presence sync: Help users avoid needless interruptions with automatic presence sync between Microsoft Teams and Avaya Cloud Office.
• Enhanced user experience: A modern and simplified user experience offers customization and personalized phone settings within Microsoft Teams.
• Notifications: Stay on top of any missed activity with push notifications.
• Heads-up display: View colleagues' real-time availability and manage multiple incoming calls within Microsoft Teams.
• Analytics: Avaya Cloud Office’s analytics empower you to build reports from templates, customize them for your needs, and share them with anyone.
• Multi-device support: Supports Teams desktop, web, and mobile platforms.
• Dark mode: Supports light and dark themes to switch between them as desired.
• Direct Routing mode: Complements and supports native voice routing in Teams with integrated SMS, Fax, and voicemail.
• Simplified deployment and administration: A simple three-step process pushes Avaya Cloud Office for Microsoft Teams to your entire organization or select users.

Getting Started

To get started using Avaya Cloud Office for Teams, please ensure the following applications are installed on your device:

For Microsoft Teams desktop and web:

1. Avaya Cloud Office for Teams integration
2. Avaya Cloud Office for Teams Desktop Plugin

For Microsoft Teams mobile:

1. Avaya Cloud Office for Teams
2. Avaya Cloud Office mobile app

New to Avaya Cloud Office? Sign up here ↗

System requirements

• Supports Teams desktop, web, and mobile platforms.
• Available for all Avaya Cloud Office subscriptions.
• An active Microsoft 365 account is required.
• Windows 10 and above or macOS 10.15 (or later) is required.