SteadyPoint HelpDesk

ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.

This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.

Want to install the app in just minutes? Read our step-by-step guide that explains the process:

https://blog.steadypoint.net/installing-helpdesk-from-microsoft-store-new/

If you tried all the steps mentioned in the guide and still have trouble, we recommend you contact us at sales@steadypoint.net, and we will be happy to give you a hand.

Key benefits:

• Automatic ticket assignment
• Centralized environment for managing service requests for multiple departments
• Minimal user management
• Host your own data
• Easy to set-up

Features:

• Workspace – Manage communication, permissions, and collaborations.
• Customizable Request types – Configure different type of service requests
• Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
• Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
• Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.

Reports – Graphically presented information regarding the tickets, performance, and resolution time.

• Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
• SLA – Define SLA based on severity
• Creating Tickets via Email – Create tickets from email directly
• Activities / Tasks – Set Tasks, Reminders and Approvals
• Knowledge base – Find solutions without having to seek assistance.
• Customize with Power Automate - Create new actions based on your needs

For more information, please visit our website:

Click here

We offer a 30-day free trial period. You will then require to purchase a license most suitable for your organization size. View our pricing plans:

Pricing

SPFx : Web Part, Teams App, Teams Tab