Qiscus Multichannel Chat
by PT Qiscus Tekno Indonesia
Centralize all communication channels
Centralise all customer chats multiple mainstream chats onto one single dashboard.
Qiscus is a multichannel conversation platform that helps businesses embrace the new expectations of excellent CX, through the ability to engage in timely conversations at scale.
Qiscus Multichannel Chat Platform (SMART) - You can now SCALE your multichannel customer engagement. With Multichannel Chat, you can engage more potential and existing customers via multiple mainstream chats (eg WhatsApp, Messenger, etc), in real-time, whilst keeping cost low.
**Our goal :**
* One Stop End-to-End Channel Centralisation - All in a single dashboard
* Seamless Text to Call Switching - Without needing separate apps.
* Bring-Your-Own-Bot (BYOB) - To enable you to integrate to any Artificial Intelligence Bot
* Multilayer Analytics - To understand performance at different level.
**Features include :**
* Agent Allocation
* Template Message
* Office hours
* Automatic reply
If you are an enterprise employee requires to help a lot of customers at the same time. You are in a good hand, we offer that services, include :
**Collaboration Messaging**
Enhance your work flow productivities by receive from other and custom message channel. If you an admin feel free to setting up your needs by checking our setting menu
**Bot**
Outsmart your attendance to your customers and helping you to manage your tasks
**Learn More**
In order to use this app. Users must have an active plan for Qiscus Multichannel. If have any question, reach us by information below
**Contact Us**
Email : [contact.us@qiscus.com](mailto:contact.us@qiscus.com)
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.