Contact Center | ROGER365.io
by ROGER365.io
Omnichannel Contact Center with Agent, Supervisor an Reporting functionalities.
ROGER365.io offers a Contact Center and Social Messaging solution for Microsoft Teams. Create voice call queues for your customers and route them to your agents. With the Teams App, agents have realtime insight in the queue, waiting time etc. With the reporting module you can view historical data.
The ROGER365.io can be used within every organization who migrated to Teams Calling and would like to improve their communication with their customers. With the optional integration of Microsoft PowerApps you can help your customers even quicker and improve business processes with losing time.
ROGER365.io is available for small and larger organisations as the pricing model offers as well as consumption based pricing as a fixed pricing model.
To use the Contact Center solution you must first enrol into the ROGER365.io platform where you get a free 14-days evaluation. After that you can purchase a license to use the platform within your organisation. Please contact us for more details or go to [www.roger365.io](http://www.roger365.io)
ROGER365.io Contact Center offers:
General
* Queueing
* Neural Text to Speech (for audio prompts)
* CRM Integration
* Various routing methods, including Skill Based Routing
* Schedules
Agent App
* Live queue insights & statistics
* CRM Integration
* Power Platform Integration
* Availability & Reason codes
* Multiple queue login
* Wrap up timer
Supervisor
* Live queue & agent statistics
* Live Calls Overview
* Agent Status Overview & Override
* Monitor, Whisper & Join
Reporting
* Queue Summary & Details
* Agent Summary & Details
* Agent Logging
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.