Now Virtual Agent
by ServiceNow
Find answers, file requests and complete routine ServiceNow tasks within chat!
The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Now Virtual Agent you can:
Execute routine ServiceNow actions
Exchange data seamlessly with your existing ServiceNow apps
Find answers to frequently asked questions
Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services
For customers using Microsoft 365 Copilot and Now Assist (ServiceNow's AI platform), you can extend the capabilities of the Now Virtual Agent by leveraging AI to improve user productivity and efficiency with Copilot. While using Copilot, users can ask any ServiceNow related questions such as (please note the inclusion of the customer's bot name is required in the prompt):
- Now Virtual Agent what is my company's laptop replacement policy?
- Now Virtual Agent can you help me order a replacement laptop?
- Now Virtual Agent can you transfer me to a live agent?
Note: Users must have an active ServiceNow account in order to use Virtual Agent capabilities in Teams, including message extension. Please reach out to your ServiceNow administrator to install and configure.
To use the Copilot capabilities with ServiceNow, customers are required to have Copilot and Now Assist licenses. Please reach out to your ServiceNow administrator and Microsoft Teams administrator to setup.
Reach out to us by visiting our [Contact Us](https://www.servicenow.com/contact-us.html) page.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.