Wipro's D365 Virtual Visits Solution

Enabling remote customer engagement with quality and safety

During a crisis like the ongoing coronavirus pandemic, organizations need to stay relevant and support customers, while prioritizing their safety.

Wipro’s ‘Virtual Visits’ solution will enable field service engineers to virtually troubleshoot the problem from their home and advise the best solution to customers and make a visit, when absolutely necessary, complying with government guidelines. Sales teams can also use this tool to virtually assess the work involved, showcase their products or services effectively and provide quotes without visiting their client's location.

Key Features

A one stop solution to enable remote sales and service by integrating guideline surveys, collaboration tools and remote assist support

• Intuitive and Business process flows - Guided flows to ensure safety measures and consent of customer for any interaction
• Remote collaboration- Collaboration with remote expert help of live chat, video call, file sharing etc
• Mix reality and Annotation - Use of 3D animation videos and annotation, technician expert can guide customers/ junior technician for resolution
• Safety and health guideline surveys -Mandated surveys for employees and customers to build trust
• Integration with myVisits solution (power apps)- Integration allows technician to capture visit log, change task status, and create spare parts request, etc.
• Send & receive files- Access to knowledge bases and product catalogs, sales collateral to share with customer

Key Benefits

• Winning customer trust - Ensuring compliance with safety & health guidelines
• Remote collaboration - Open communication channel for exchange of information leading to customer satisfaction and better survey ratings
• Knowledge sharing - Enable experts to effectively share their knowledge from anywhere in the world
• Cost and time savings - Virtual connect with experts in remote locations reducing travel time and cost
• Visual communication of complex instruction - Use drawings, arrows and 3D Diagram/Video for communication of complex instruction
• Walk the site without being onsite - Remote expert can see remote location without travelling to actual location