365 Collect

365 Collect is a Microsoft-powered platform designed to simplify, automate, and enhance the management of arrears and debt recovery for organisations. Tailored for businesses of all sizes, 365 Collect empowers your teams to manage overdue payments more effectively while maintaining a customer-first approach.

Transform Your Arrears Management with 365 Collect:

• End-to-End Arrears Management: Streamline and centralise all arrears and collections operations on a single platform, reducing complexities and providing full visibility of outstanding debts.
• Boost Productivity: Automate routine processes, such as payment reminders and customer follow-ups, freeing up your teams to focus on higher-value tasks.
• Enhance Customer Engagement: Leverage intelligent, omnichannel communication tools to provide customers with timely and relevant information, ensuring they stay informed and engaged in resolving their debts.
• Flexible Payment Solutions: Tailor repayment plans and offers to suit each customer’s unique situation, improving the likelihood of on-time payments.

Key Features:

• Advanced Arrears & Collections Strategies: Implement robust, data-driven strategies such as Champion/Challenger to optimise recovery efforts.
• Customer Self-Service Portals: Empower customers to manage their accounts, make payments, and set up payment plans with ease.
• Omnichannel Communication: Reach customers through their preferred channels, including SMS, email, and phone, to provide timely payment reminders.
• Comprehensive Reporting & Insights: Use Power BI and other tools to track arrears trends, assess recovery performance, and gain actionable insights.
• Hardship Management Tools: Offer flexible solutions for customers in financial difficulty, maintaining relationships while ensuring recovery efforts continue.