Trial: Dynamics 365 for Field Service

Activate advanced scheduling, resource optimization and mobile enablement capabilities.

Help your team schedule appointments and dispatch the right resources. Use manual, assisted, or fully automated, optimized scheduling to create the best schedule. It’s easy to fit more appointments into each day and ensure the best person is always scheduled.

Synchronize inventory, set re-order points and track inventory even down to the truck level to drive efficiency and productivity. Accurate inventory ensures you can better track your service stock for fewer write-offs, create better forecasts, and improve first time fix rates.

Enable technician productivity with real time and offline information about the customer, case, and even resolution instructions. Work orders are linked to case history, parts information, product configurations, pricing, and more.

Detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary.Know about problems and solve them before customers are affected.

Give customers a complete view of upcoming and past cases through a customer portal, share a photo and live map of their technician en route, and send updates via SMS and phone call.