Konnect Insights for Microsoft Dynamics 365

Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the customer care team as well as the marketing team for deeper insights.

With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web, emails, app reviews, location reviews. The channels we cover are X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Email, Play Store reviews, App Store reviews, Google Business Messages and location reviews, Tiktok, Telegram, Reddit, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Koo, Quora, Trustpilot and many more.

Some key features include:

• Listen to conversations from all over the web and social media. The coverage is the best in the industry.
• Understand the large volumes of data with beautiful dashboards and advanced reporting using BI tools.
• Create product-specific categories and sub-categories, automated classification, and detailed reporting on classification.
• High accuracy on sentiment powered by NLP and machine learning.
• Great user experience for community engagement (Social Care) and highly accurate reports.
• Connect with various 3rd party apps to listen to data from those channels.
• Engage with your customers and learn from them.
• High levels of AI Automation for various use cases.
• Learn about your audience and that of competition.
• Manage crisis.
• Social Media platform analytics for brand and competition.
• Multilingual tracking of data in all countries.
• Supports sentiment analysis for over 20 languages (English, Spanish, Portuguese, Arabic, French, German and many more).
• Digital Command Center for live tracking and insights.

Get the power of Social Listening, Social CRM with Konnect Insights. Listen to the customers from all social channels, reply to them from the comfort of Microsoft Dynamics and offer unified customer experience.

Highlights of the integration -

• Automatically push social tickets and contacts from Konnect Insights to Microsoft Dynamics in real-time
• Assign cases to agents / queues in Microsoft Dynamics
• Set workflow automations based on classification, sentiment, keywords, followers and many more
• Seamlessly sync case status in Microsoft Dynamics and Konnect Insights
• Reply to social media tickets from Microsoft Dynamics