Innovative Hospitality Solution (IHS)

Our hospitality solution extends Microsoft Dynamics 365 Commerce to cater specifically to the restaurant, hospitality, and event management sectors. The solution supports hospitality in arenas hosting sporting events, concerts, and other large-scale gatherings. This solution enhances customer experiences by providing dynamic, location-specific menus and pricing based on an event and/or Restaurant or Arena location and optimizing business processes using the power of the Microsoft Dynamics 365 ecosystem.

Key Features

1. Dynamic Menu Management:

• Event-Specific Menus: Centralized managed menus that you can tailor to the type of event (e.g., professional sports games, concerts) and offer relevant food and beverage options.

• Location-Based Customization: Adjust menus based on the specific sections or areas within your restaurant and/or the zones within the arena to cater to different audience/customer preferences.

2. Real-Time Pricing Adjustments:

• Event-Based Pricing: Implement flexible pricing strategies that vary depending on the event type, popularity, and demand.

• Location-Specific Pricing: Offer different pricing tiers based on the seating area or zone within the arena.

3. Integrated Order Management:

• Seamless Ordering: Enable customers to place orders via mobile apps, attendants, or frictionless ordering.

• Efficient Delivery: Optimize your kitchens to ensure timely service.

4. Enhanced Customer Experience:

• Personalized Recommendations: Utilize AI to provide personalized food and beverage recommendations based on customer preferences and past behavior.

• Loyalty Programs: Integrate loyalty programs to reward frequent customers and encourage repeat business.

5. Analytics and Reporting:

• Event Performance Metrics: Track sales, customer preferences, and inventory levels in real-time to make informed decisions.

• Customer Insights: Gain valuable insights into customer behavior and preferences to tailor future offerings.

Benefits:

• Increased Revenue: By offering dynamic pricing and tailored menus, the solution can drive higher sales and maximize revenue during events.

• Improved Customer Satisfaction: Enhanced personalization and efficient service delivery will lead to a better overall customer experience.

• Operational Efficiency: Streamlined order management and real-time analytics will improve operational efficiency and reduce waste.