https://store-images.s-microsoft.com/image/apps.28969.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.d2289fc8-8eae-4afc-95bf-f78023939c51

Help Desk (GB)

by ERP Connect Consulting LLC

Free trial badge

Help Desk Ticket Tracking Directly in Business Central


This version supports the GB Localizations only. For Additional Localizations see Additional App Listings.

Includes Free 30-Day Trial.


  • Create Internal Help Desk Tickets – including ability to link ticket to specific page inside BC.
  • Create External Help Desk Tickets from Clients
  • Attach Documents to Tickets and add unlimited notes via HTML Editor (including links, tables, images).
  • Drop and Drop Emails to create new tickets
  • Apply Time to a Ticket for Time Tracking
  • User can Confirm Complete of Tickets with survey of performance
  • Ability to Generate Invoices to external clients from Ticks/Time Tracking

At a glance

https://store-images.s-microsoft.com/image/apps.2317.b446c13b-d8ce-44bc-8016-5195618465f6.8ec41a78-7262-4f4b-84df-3636331bf61f.d05890b9-4ae7-4dfb-ac73-5cf5f0e6418a
/staticstorage/linux/20250201.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.34070.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.2f2cb795-1df8-4939-8c71-ed8fcb262c78
/staticstorage/linux/20250201.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.26776.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.7fbdda2f-a84f-4358-9dff-90cba5800d1e
https://store-images.s-microsoft.com/image/apps.42874.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.41c28614-992c-405f-85ad-3eeb0da1c518
https://store-images.s-microsoft.com/image/apps.39835.b446c13b-d8ce-44bc-8016-5195618465f6.818176a0-6164-4f3f-8c2c-ed4a7ce0381f.073b9c23-af22-4ae4-8c88-15827bfc7784
https://store-images.s-microsoft.com/image/apps.26180.b446c13b-d8ce-44bc-8016-5195618465f6.ed8f572e-2bef-4e01-a507-221c238f61c4.b5ff8526-fc8f-49f7-a4b8-13a9f58be49e