Teams Calling: 1-wk Implementation

Proximus enables Direct Routing for Microsoft Teams, allowing customers to make and receive calls to and from fixed and mobile numbers in Teams.

This is done by coupling the Proximus SIP Trunk to the Microsoft Phone System. Certified Session Border Controllers (SBCs) are installed in the Proximus Data Center to establish the connection to the Microsoft cloud.

Proximus Calling Services for Microsoft Teams is available in a dedicated and a multitenant setup (to serve both the corporate and SMB market), allowing customers to choose to either have their own SBC or a shared version, both managed by Proximus.

Besides facilitating team collaboration, the Proximus Direct Routing solution offers the following features:

• Attractive rate plans: national and international numbers to continue serving you in your geographic expansion.
• Correct emergency call routing to make sure your end users are located accurately when calling the emergency services.
• Disaster recovery solution for Teams Direct Routing (when connectivity to the public cloud is down or the O365 platform is unavailable).
• Traditional Voice Value Added Services (e.g. Call Barring).
• Non-geographical numbers to serve your customers better (e.g. 0800 Green Numbers).

A typical implementation includes the following deliverables:

• Setup of Direct Routing SBC with integration on O365 Phone System and Proximus Business Trunk
• Internal and External Kick off meetings
• Voice configuration (dialplan, policies, etc.)
• User configuration with Enterprise Voice functionalities
• Configuration of Call flows, Auto Attendants and Call Queues
• Number porting to Proximus SIP trunk
• Administration training

Pricing and scope are indicative only.