Implementation of Microsoft Copilot Studio AI Agent

THE CHALLENGE Organizations across all industries face the challenge of transforming customer experience (CX) through the adoption of artificial intelligence technologies. By integrating Generative AI (GenAI) and Power Automate Natural Language Understanding (NLU) technologies into AI Agents, Power Automate aims to streamline operations, enhance efficiency, ensure quality assurance, and provide seamless, personalized interactions across both voice and digital channels.

THE SOLUTION Our AI Agent solution developed with Microsoft Power Automate offers a transformative approach to revolutionize customer interactions and streamline workflows across digital and voice channels. Leveraging advanced AI technologies such as GenAI and NLU, our solution in conjunction with Power Automate helps automates customer service tasks, enabling businesses to:

• Provide 24/7 customer support with greater accuracy and speed.
• Automate responses to common inquiries, freeing up human agents for complex issues.
• Extract and process customer data for personalized interactions.
• Accurately classify and route customers for efficient resolution.
• Advanced FAQ capabilities leveraging Generative AI across multiple internal sources.
  Tiered packages of Power Automate are tailored to the specific needs of each client, making our solution accessible to businesses of all sizes:
• Essential AI Agent: Empower your customer support with our entry-level solution. Deploy a GenAI and NLU-based FAQ system to handle common inquiries efficiently and enhance customer satisfaction.
  • Premier AI Agent: Take your customer service to the next level. Includes all features of the Essential AI Agent, plus the ability to deploy two self-service workflows using command and collect logic. Integrate seamlessly with external systems via REST API, SOAP, or RPA for a more connected experience.
• Premier Plus AI Agent and Power Automate Maximize your customer engagement and operational efficiency. Power Automate Includes all features of the Premier AI Agent, with two additional self-service workflows and expanded integration options, including ODBC and JDBC. Personalize customer journeys and enable comprehensive self-service capabilities.

KEY BENEFITS Our AI Agent solution delivers significant benefits to businesses:

• Dramatic Cost Savings: Reduce customer service expenses by automating routine interactions.
• Eliminate Backlogs: Ensure timely responses by quickly addressing common customer queries.
• Increased efficiency: By effectively containing interactions within the AI agent, we reduce the need for human intervention, allowing contact center agents to focus on more complex and high-value tasks.

WHY PRESIDIO At Presidio, we understand that your AI Agent is the digital gateway to your business. It’s where you interact with customers, employees, build relationships, and create engaging experiences. Our expertise in this area is grounded in:

• Deep Industry Knowledge
• Proven Solutions
• Technology Leadership
• Focus on Business Impact
• Proven Implementation Methodology