Microsoft Copilot Studio with Cloud Voice Workshop

In this session, we will explore innovative strategies to enhance your sales, contact center, and CRM capabilities.

Objectives

• Understand the importance of customer collaboration in solution development.
• Learn how to leverage Copilot Studio to create tailored solutions.
• Discover the integration of Copilot for Sales, Contact Center, and CRM features to streamline processes.

Agenda

Part 1: The Art of Collaboration

• Discussion: The role of customer feedback in product development.
• Activity: Identifying customer needs through interactive scenarios.

Part 2: Copilot Studio in Action

• Demonstration: Live showcase of Copilot Studio’s capabilities.
• Hands-On: Participants will create a mock solution using Copilot Studio.
  ###Part 3: Integrating Sales, Contact Center, and CRM
• Case Study: Success stories of businesses transforming with Copilot.
• Group Task: Develop a strategy to integrate Copilot features into your business model.

We will conclude with a Q&A session, ensuring you leave with a comprehensive understanding of how to effectively collaborate with customers and utilize Copilot Studio to its fullest potential.