https://store-images.s-microsoft.com/image/apps.30072.8dbf534b-e0ad-4b16-bba4-6d7b6187f828.cd6e5f8b-2f26-4d3d-aae0-d104c4183d7f.e2c7f9d7-d2d3-4a8b-9f34-42438a16298d

Enhance Customer Service with an AI-Powered Support Agent: 1-Week Workshop

MAQ Software

Pricing $10,000

Looking to elevate your business processes? Learn how Microsoft Copilot based agent can transform your customer service process and drive efficiency.

Delivering excellent, efficient, and personalized customer service is critical for building and maintaining strong customer relationships. However, many organizations struggle to manage high volumes of requests in a timely manner, which leads to low customer satisfaction and decreased revenue.

MAQ Software’s Customer Support Agent Workshop equips your service team with an AI-driven agent using Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI. In just one week, we will envision, design, and demonstrate a Customer Support Agent that automates ticket triage and assists agents with AI-driven suggestions, improving efficiency and customer satisfaction. Seamlessly integrated into your Microsoft ecosystem, the agent enhances your operations without disrupting existing workflows.

Empower your business
By participating in our workshop, you will resolve following challenges:

  • Long response and resolution times
  • Inconsistent support quality and knowledge gaps
  • High cost of human-driven Tier 1 customer support
  • Lack of real-time ticket tracking and escalations
  • Inefficient knowledge base search for agents and customers

Target customers


Our workshop is ideal for:

  • Digital transformation & innovation leaders
  • Customer Support and Service Teams
  • Marketing and Communications Teams
  • Customer Experience (CX) Leaders
  • Organizations using Microsoft 365 and Copilot technologies

Agenda:

Day 1: Kickoff & Envisioning

  • Kickoff workshop: How Microsoft Copilot transforms customer support experiences
  • Deliver Art of the Possible demos for AI-powered customer engagement
  • Identify key pain points and gaps in current support workflows

Day 2: Assessment & Use Case Prioritization

  • Assess ticketing system setup, support volumes, common request categories, and current agent workflows
  • Prioritize high-volume, high-impact use cases for AI enablement (e.g., password resets, order status queries, account updates)
  • Define agent objectives and scope

Day 3: Design & Flow Building

  • Architect conversational flows for automated support, agent assistance, and escalation management
  • Plan integrations with Microsoft Teams, Dynamics 365 Customer Service (optional), and existing ticketing systems
  • Outline reporting KPIs and dashboards

Day 4: Build & Simulate

  • Develop working prototype of the Customer Support Agent using Copilot Studio
  • Simulate ticket intake, resolution suggestions, and escalation flows
  • Test knowledge base search and FAQ resolution features

Day 5: Roadmap & Handoff

  • Deliver live demo showcasing real-world customer interaction flows handled by the agent
  • Present a Copilot Transformation Roadmap to expand automation across more support functions
  • Build the business case highlighting faster resolution times, cost savings, and improved customer satisfaction

Deliverables:

By the end of the workshop, you will receive:

  • A comprehensive assessment of your AI readiness.
  • Insights into customer support process challenges and opportunities.
  • A customized plan addressing gaps and implementing high value use cases.
  • A prioritized list of business initiatives for Microsoft Copilot.
  • Recommendations for objectives, target results, and next steps.

Outcome:

Join our workshop and enjoy these benefits:

  • AI-Driven Self-Service: Instantly resolve FAQs, account queries, and simple troubleshooting cases
  • Agent Assist: Suggest relevant knowledge base articles, responses, and next steps during live interactions
  • Ticket Triage and Prioritization: Automate categorization, routing, and escalation of support tickets
  • Insights and Reporting: Track customer satisfaction and first response times.

Why choose MAQ Software?

At MAQ Software, we have a deep expertise in AI and proven success implementing Microsoft technology solutions. With our Customer Support Agent Workshop, you will walk away with a ready-to-deploy strategy and prototype to modernize customer service — reducing costs, improving CSAT scores, and increasing operational efficiency — all in just one week. Take your customer support to the next level with our 1-week workshop. Contact us at CustomerSuccess@MAQSoftware.com.

At a glance

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