Insight Managed Office 365: Managed Service

Managing day-to-day IT operations while modernising and future-proofing your solutions can seem impossible. Overloaded architects and administrators spend more time helping end users, reacting to incidents and managing tasks than thinking about the future of IT in your environment, and the cost and scarcity of new talent makes it difficult to get them the help they need. Insight’s Managed Office 365 service can help. We take on the operational management of your Office 365 environment so that your team can pay attention to driving modern technology solutions for your business and build returns on your Microsoft investment. Insight’s team of experts provides:

• Tenant administration, including incident resolution and administrative task management.
• Architectural guidance that will drive continuous improvement in your environment.
• A dedicated Service Delivery Manager and Client Success Manager to ensure your Insight services are delivering to maximum potential and to greatest effect for your business.

What’s Included:

• Onboarding: Insight’s Managed Services transition team will help get you started, including service portal tenant integration.
• Incident management: Admin-to-admin incidents reported are routed to our Microsoft 365 engineering team via phone, portal or email request. Tenant-wide service outages are escalated to Microsoft.
• Request management: Unlimited support for a wide range of requests across Microsoft 365 administration.
• Engineering Hours: Additional access to our Microsoft 365 engineers beyond standard incident and request management.
• End-user support: Escalated end-user support, which seamlessly integrates with the support included in Insight Cloud Care Advanced for Microsoft Office 365.

This solution is a managed service on a contract of 12 months and is designed for medium to large Office 365 environments (500 users+).