CCaaS Assessment

Struggling with high operational costs and inflexible systems? Facing challenges in delivering consistent customer experiences? Hitachi Solutions' Contact Center as a Service (CCaaS) Assessment offering is here to help.

This Contact Center as a Service (CCaaS) assessment offering provides a comprehensive strategic evaluation tailored to align with your organization’s high-level business goals and customer engagement objectives. Our professional services offers are designed to provide customer engagements that help organizations get started with or extend their use of Microsoft Dynamics 365 Customer Service. By leveraging our expertise, technical capabilities, and industry know-how, we enable customers to achieve their business objectives and enhance their customer service operations.

We begin with a comprehensive strategic assessment that captures your company's vision, current state analysis, and desired future state for its contact center operations. This assessment synthesizes executive priorities, customer experience aspirations, and operational challenges to define a clear strategic direction. It serves as the foundation for identifying transformation opportunities and aligning stakeholders around a unified vision for the contact center.

Building on this foundation, the offer includes the creation of a prioritized backlog of Epics and Features that directly support the strategic objectives. These are mapped to business outcomes and categorized to guide future implementation phases. The engagement culminates in a presentation of the Strategic Assessment and a Conceptual Blueprint, which includes a high-level architectural design, technology recommendations, and a phased roadmap for execution. This presentation is designed to facilitate executive alignment and decision-making, ensuring that the organization is equipped with a clear, actionable path forward for modernizing its contact center capabilities.

By leveraging the expertise, capabilities, and know-how of the professional services team, the offer helps organizations achieve their business objectives and enhance their customer service operations.

The Hitachi Solutions difference:

Hitachi Solutions is a leading global systems integrator with deep expertise in Microsoft technologies. We enable organizations to achieve digital transformation and realize significant business value from their customer service initiatives. We pride ourselves on an outcome-based approach, ensuring that our solutions are integrated holistically with your existing data, security, and communication frameworks.

With a proven track record, Hitachi Solutions excels in transforming complex operational challenges into streamlined, efficient workflows. Our deep understanding of Microsoft Dynamics 365 and our industry expertise allow us to deliver tailored, impactful solutions that drive measurable business value.

Contact us to get started today!