Hexaware Digital Contact Center and CX Transformation

Hexaware's Contact Center Transformation Practice empowers organizations to stay competitive and customer-centric by leveraging advanced technology and strategic insights.
Why Hexaware?

• Microsoft Partnership: Hexaware utilizes its strong Microsoft partnership. This includes most of the standard designations and part of major Microsoft funding and incentive programs

Elevate, to maximize customer benefits.

• Omnichannel Expertise: Comprehensive omnichannel contact centers enable agents to deliver personalized, efficient, and effective customer interactions across all touchpoints.
• AI-First Approach: Generative AI and machine learning enhance customer experiences, improve first-call resolution, and drive operational efficiency.
• Microsoft Integration: Seamless integration with Microsoft Dynamics 365, Azure Communications Service, and other applications creates a unified contact center ecosystem.

Services Offered

Consulting Services: Strategic transformation roadmaps, technology advisory, and process optimization tailored to business needs.
• Implementation Services: Custom solutions, deployment, configuration, and team training to maximize Microsoft Dynamics 365 Digital Contact Center benefits.
• Managed Services: 24/7 support, incident management, performance monitoring, and continuous improvement through AI-driven automation and proactive optimization.

Key Benefits

• Enhanced Customer Experience: AI-assisted interactions deliver hyper-personalized engagements and boost satisfaction.
• Agent Efficiency: Equip agents with tools to resolve issues quickly and effectively.
• Cost Savings: Unified solutions reduce complexity and lower ownership costs.

Revenue Growth: Empower representatives to drive sales and improve profitability.

Transform Your Contact Center Join industry leaders who’ve revolutionized customer engagement with Hexaware and Microsoft Dynamics 365 Digital Contact Center. Contact us today to achieve your customer engagement goals and drive business success.