Microsoft Dynamics 365 Contact Center Deployment & Managed Services

AI-Enabled Microsoft Digital Contact Center

In today's fast-paced business environment, companies face the challenge of meeting ever-increasing customer expectations while managing operational efficiency. Nasstar’s AI-Enabled Microsoft Dynamics 365 Digital Contact Center solution addresses these challenges by leveraging advanced AI technologies to enhance customer interactions and streamline operations in a secure and compliant way.

Clients can expect improved customer satisfaction, increased agent productivity, and reduced operational costs. Our solution integrates seamlessly with Microsoft Dynamics 365, providing a unified platform that empowers your contact centre with AI-driven insights and automation. This enables your team to deliver personalised, efficient, and effective customer service.

At Nasstar, we build intelligent, Microsoft Copilot powered Dynamics 365 Contact Centers that transform customer operations and drive real business results. Whether aim to launch a new call centre, need to migrate from a legacy deployment, or aspire to enhance your existing Dynamics 365 Customer Service instance with omnichannel capabilities, our proven delivery model is designed to make it happen in the most effective way.

Nasstar goes beyond just implementing technology; we build the digital foundation for your success. As a full-stack secure Microsoft specialist and next-generation managed service provider, we integrate cloud, connectivity, and AI to connect solutions, automate processes, and unlock data insights - fuelling growth, modernising experiences, and sharpening your competitive edge.

Benefits

• Reduce churn and enhance interactions by analysing customer conversation sentiment and personalising service.
• Increase agent productivity with AI recommendations and automation handling of customer enquiries.
• Achieve cost savings by reducing operational costs associated with management, support, and automating routine tasks.
• Improve decision-making with real-time analytics to make informed strategic decisions.

Engagement Phases

Discovery and Readiness

• Understand your business landscape, goals, and challenges through workshops.
• Identify relevant AI and contact center use cases for your organisation.
• Assess data landscape, availability, and infrastructure readiness.
• Conduct stakeholder workshops to align AI opportunities with strategic objectives.

Contact Center Implementation

• Configure the solution based on design specifications.
• Conduct system validation testing to confirm proper setup.
• Invite customer to carry out functional testing to ensure alignment with business needs.

Transition and Enablement

• Facilitate a seamless transition to production.
• Support customer team members in effectively using the solution.
• Provide documentation, transfer knowledge, and create a recovery plan for the solution.

Engagement Outputs

• A validated business case for AI-Enabled Microsoft 365 Dynamics Digital Contact Center adoption.
• A working solution, ready for AI-powered customer interactions.
• A clear roadmap for scaling the solution across your organisation.
• Key considerations for future investments in AI-driven transformation.

Call to Action

Unlock the full potential of your contact centre with Nasstar’s AI-Enabled Microsoft 365 Dynamics Digital Contact Center. Let’s start your transformation journey today.

Actual pricing and timelines for this engagement will be tailored based on the agreed scope and customer requirements determined during the initial consultation.