Finchloom+ Basic Support for Microsoft 365

Finchloom+ BASIC Support is an essential service included with all Microsoft 365 subscriptions purchased through Finchloom. This support plan is designed to provide businesses with the foundational support they need to maintain and optimize their Microsoft 365 environments without any additional cost. Here’s a detailed description of what Finchloom+ BASIC Support offers:

Firstly, Finchloom+ BASIC Support provides Microsoft Best Practices Guidance. This means that Finchloom's support team will offer advice and recommendations based on Microsoft's best practices. This guidance helps ensure that your Microsoft 365 environment is set up and managed in a way that aligns with industry standards and maximizes efficiency and security.

Another key feature of Finchloom+ BASIC Support is Case Escalation to Microsoft for Break/Fix Issues. If your organization encounters any technical issues or problems that cannot be resolved by Finchloom's support team, they will escalate these cases directly to Microsoft. This ensures that you receive the highest level of expertise and assistance when dealing with critical issues, reducing the time it takes to resolve problems and minimizing the impact on your business operations.

Additionally, Finchloom+ BASIC Support includes an Annual Review of Per-User Licenses. This annual review helps ensure that your organization is using the most appropriate and cost-effective licenses for your needs. The support team will review your current licenses, provide recommendations for any necessary changes, and help you optimize your licensing costs.

Finchloom+ BASIC Support also offers Subscription Support. This includes assistance with understanding service descriptions and licensing, as well as sending links to official Microsoft documentation. This support helps ensure that your organization fully understands the capabilities and limitations of your Microsoft 365 subscriptions and can make informed decisions about how to use them effectively.

In summary, Finchloom+ BASIC Support is a comprehensive support plan that provides essential services to help your organization maintain and optimize its Microsoft 365 environment. With Microsoft Best Practices Guidance, Case Escalation to Microsoft for Break/Fix Issues, an Annual Review of Per-User Licenses, and Subscription Support, Finchloom+ BASIC Support ensures that your organization receives the necessary support to operate efficiently and effectively without any additional cost.