Request/Work Management: 2-hour briefing

Managing employees and work was tough enough in the normal world. Fast forward to COVID-19 and things just got a whole lot trickier.

• Do you know what tasks your employees are working on from home?
• Are your support teams resolving cases and queries fast enough?
• Does work and requests get bottlenecked?
• Is there transparency within teams? Or do people blame each other?
• Are employees taking too long to complete tasks?

These are all questions we can help you answer, using Microsoft Dynamics 365 as a foundation, to streamline processes, manage work efficiently, save time and cut costs.

This 2-hour workshop allows us to discuss your work management problems, your request issues, and any other productivity and efficiency challenges you might be experiencing. We will help you decipher the possibilities and ways you could go around solving them, making you the office productivity rockstar, and us - your black belt implementation partners.

Our solution aims to do five fundamental things:

• It gives all people and departments in your business a single, standardised way to work, therefore breaking down the silos.
• It provides managers with a catalogue-based framework to define the rules for how the work should be done, by whom, and by when, based on the type of request logged.
• It streamlines processes and removes mundane tasks through automation.
• It focuses on the individual and provides tools to help them prioritise and get their work done.
• It provides everyone (including the customer) with visibility into the status of the work and increases collaboration through transparency.