ITIL 4-Driven IT Service Management: 12-Wk Implementation

Streamline IT Service Delivery with ITIL 4 Best Practices

Managing IT incidents, requests, and changes can be overwhelming without a structured approach. Disorganised processes lead to inefficiencies, missed SLAs, and poor service quality. ITIL 4 provides a framework for optimising IT Service Management (ITSM), ensuring structured workflows, automation, and proactive issue resolution. This solution is designed for IT teams, who might have already invested in Microsoft, who are looking to reduce service disruptions, enhance user experience, and drive operational excellence.

Key Benefits of ITIL 4-Driven ITSM:

• Defined Service Catalogues & SLAs – Establish clear service definitions, enforce SLAs, and ensure tickets follow a structured path.
• Automation & AI – Reduce manual workloads with intelligent automation, chatbots, and AI-powered service recommendations.
• Enhanced Incident & Change Management – Prioritise, categorise, and resolve issues efficiently while minimising business disruption.
• Centralised ITSM Platform – Gain full visibility into IT operations, ensuring seamless communication across teams and departments.

Enterprisecloud’s ITSM Solution for Microsoft Dynamics 365 Enterprisecloud offers a templatised IT Service Management solution, built on Microsoft Dynamics 365, and aligned with ITIL 4 best practices. This modern ITSM solution optimises workflows, enforces governance, and drives efficiency across your IT service operations.

Why Choose This ITIL 4-Based ITSM Solution?

• Full ITIL 4 Compliance – Implement proven ITSM methodologies for structured service management.
• Cloud-Based & Scalable – Reduce hardware reliance and scale effortlessly with Microsoft Azure.
• Integrated AI & Automation – Leverage AI-driven workflows, self-service portals, and chatbots.
• Single Vendor Support – Simplify IT management with seamless Microsoft 365 and third-party integrations.
• Lower Total Cost of Ownership (TCO) – Reduce redundant tools and optimise IT spending.

Key Features of the ITSM Solution

• Incident, Change & Problem Management – Ensure timely issue resolution and continuous improvement.
• Service Request Automation – Automate ticket routing, prioritisation, and SLA enforcement.
• Asset & Inventory Management – Track IT assets and software licensing with real-time visibility.
• Self-Service Portals & Chatbots – Enable end-users to resolve common issues independently.
• Knowledge Management – Maintain a central repository of IT documentation for faster issue resolution.
• Seamless Integrations – Connect with Microsoft Teams, Power Platform, and third-party tools.

Secure, Scalable, and Customisable ITSM Microsoft’s enterprise-grade security safeguards your IT environment, ensuring compliance with industry standards. The platform is customisable to align with your organisation’s unique IT service needs and can scale across different departments beyond IT.

Get Started Today: Discover how Microsoft's ITSM can transform your IT operations.

Schedule a 30-minute Discovery Call with our South African team: https://www.ec.co.za/2022/07/12/discovery-call-request/ or contact us directly to learn more. **Price is estimated - and will be dependent on a analysis and design for the solution according to tailored needs.