Student Support & Wellbeing Management Solution: 9-Mth Implementation

Microsoft Student Support & Wellbeing Management, developed by Crimson, is a comprehensive solution designed to enhance student wellbeing across multiple dimensions including physical, emotional, social, and cognitive health. The solution aims to support universities in fostering a supportive environment that contributes to successful student outcomes.

Key Outcomes Delivered to Universities:

• Improved Student Engagement: Enhances participation and involvement of students in university life.
• Increased Sense of Belonging: Cultivates a supportive community, growing feelings of inclusion and connectivity among students.
• Enhanced Wellbeing and Happiness: Supports overall mental health and emotional wellbeing.
• Achievement of Academic Goals: Facilitates academic success through supportive measures and resources.

Key Features of the Solution:

• Student Portal: Allows both prospective and existing students to manage their wellbeing needs via accessing case information, updating consents, submitting enquiries, and booking appointments, all within a secure platform.
• Wellbeing User App: Enables university staff to manage student cases efficiently, from tracking case notes to managing risks and provisions. It supports seamless communication and prioritisation of student needs.
• Centralised Case Management: Offers a unified view of student cases to streamline management and ensure sensitive handling of data related to wellbeing issues like mental health and crisis intervention.
• Security and Privacy: Ensures strict controls over access to records and secures communication channels to protect student information.
• Enhanced Operational Efficiency: Leverages automation and data analytics to improve service delivery, reduce administrative burden, and facilitate informed decision-making.

This solution not only helps manage the complex dynamics of student wellbeing but also seamlessly integrates with existing university systems, providing a scalable and flexible platform to meet evolving needs.

Microsoft Software Utilised:

• Microsoft Power Platform
• Microsoft Dynamics Customer Service
• Microsoft Dynamics Customer Insights
• Microsoft Dynamics Marketing
• Voice of the Customer