Concept Study Teams Calling 1-Day Assessment

Teams is not just a great tool to chat, meet online, and collaborate on documents. It is also ideal to easily, efficiently and reliably call people.

During this concept study with a focus on Teams calling, ConXioN has a thorough conversation with your project team, which usually consists of managers, salespeople and key employees. We start off with an inspiration session where we show the key features and possibilities of Teams calling: auto attendant, contact center, voicemail in the cloud, call queues ...

After that, our consultants determine the current situation (AS IS) for each type of employee. We investigate the current way of working, the technical setup, the devices ...

The desired future situation (TO BE) is also extensively analyzed. Which functionalities and devices fit the organization? Is a CRM or ERP integration desirable? In this governance workshop, we align user rights and obligations with the possible settings.

For this analysis of the AS IS and TO BE situations, we map out both the strategic vision as well as the functional needs to get a clear view of the organization and the process. In addition, we also carry out a technical analysis: which solution matches the overall picture and your expectations best?

This is the agenda for the 1-day assessment: *Analysis of the AS IS situation *Analysis of the TO BE situation / governance workshop Teams calling *Adapt session Teams calling *Adoption workshop