Microsoft Digital Contact Center Platform: 8-Wk Implementation

Legacy contact center systems can burden your business with high costs, inefficiencies, outdated features, security risks, and limited scalability. To overcome these challenges and remain competitive, upgrading your customer service infrastructure is essential.

Confiz, a global IT services and solutions company, empowers organizations to transform their customer experience journey with an AI-driven, omnichannel support center built on Microsoft Digital Contact Center Platform. Our approach enables businesses to deliver more personalized, efficient, and effective customer interactions with minimal disruption.

At Confiz, our expert team enables your contact center to modernize customer engagement across voice, video, and digital channels by seamlessly implementing the Microsoft Digital Contact Center Platform and integrating it with your existing system. By harnessing the capabilities of Dynamics 365 Customer Service, Microsoft Teams, Azure Communications Service, the Power Platform, Copilot, and Nuance, we deliver a flexible solution that adapts to the unique requirements of different industries. Whether your contact center is small or complex, Confiz provides comprehensive support to elevate customer care experiences at all levels.

Key Benefits

1. Effortless omnichannel engagement: Enable seamless, secure omnichannel engagement with intelligent self-service, and integrated voice and digital channels to deliver personalized customer experiences.

2. Improve first call resolution: Equip agents with insights and AI-driven tools to resolve issues on the first contact, reducing repetitive tasks and boosting customer satisfaction.

3. Personalize and secure customer interactions: Utilize features like AI-intent prediction and biometric authentication to deliver customized experiences while ensuring secure, fraud-resistant interactions.

4. Enhance agent productivity and modernize case management: Leverage Context IQ to provide agents with a 360-degree view of the customer, enabling intelligent next-best response recommendations, and sentiment analysis for efficient case resolution.

5. Cut Technology Costs: Lower expenses by merging AI capabilities from Nuance with Dynamics 365, creating an integrated solution that reduces licensing and maintenance costs.

6. Gain Actionable Insights: Use data on customer sentiment, feedback, and metrics to continuously optimize service quality and make informed decisions.

Rapid Implementation: We help you deploy the solution quickly within 8-week timeframe with pre-configured components of the Digital Contact Center Platform, allowing for swift enhancements to your customer service environment.