CRM Foundation image

CRM Foundation

Capgemini Group

Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Customer Insights
Pricing $100,000

The CRM Foundation offering from Capgemini focuses on the ideal preparation of a future Microsoft Dynamics CRM Transformation.

The CRM Foundation offering from Capgemini focuses on the ideal preparation of a future Microsoft Dynamics CRM Transformation. The program helps clients to understand the importance of a CRM initiative and points out relevant key success factors for the future CRM strategy. In addition, clear priorities are highlighted and thus a clear focus is established. For this reason, the chance of success of a long-term CRM strategy can be significantly increased.

"The delivery will get done out of Germany."

The timeline is divided into four work packages after an initial Discovery Workshop:

  • Target Picture & Goals
  • Building Blocks & Use Cases
  • Business Architecture & Data
  • Business Case & Roadmap

After an initial CRM Foundation, the client is ready to start with the Microsoft Dynamics CRM Transformation.