Brennan Quick Start | Dynamics 365 Customer Service

Designed to support exceptional customer service delivery across every channel, our Quick Start Dynamics 365 Customer Service contains all the components your business needs – tools, services, and support – to fundamentally transform customer service.

• Ideal for Customer Experience professionals looking to:*

• Take a proactive approach in managing customers
• Streamline case management processes and interactions
• Log, track, and resolve customer issues sooner
• Offer seamless CX with 360-degree customer views
• Monitor SLAs for first response and case resolution
• Support self-service and community portals
• Simplify tasks and collaboration with native Microsoft integration.

Capabilities:

• Contact and account management
• Single view of customer interactions
• Case management
• Task and activity management
• SLAs and KPIs
• Knowledge base
• Searching and reporting
• Documents and collaboration
• Tailored business process flow.

Includes:

• Installed Dynamics 365 Customer Insights
• Three environments (2 sandbox + 1 production)
• DevOps integration and deployments
• Customer journey
• Segments or marketing lists
• Dataverse triggers
• Segment based journeys
• Trigger based journeys
• Email administration setup
• Content blocks
• Subscription centre
• Security roles and visibility
• Outlook and SharePoint integration
• Data migration
• Train-the-trainer training

== About Brennan Quick Starts Getting the best from your people – and for your customers – means getting the most from your technology. But as the technology mix multiplies, the complexities grow.

It’s why we’ve created Brennan Quick Starts, a suite of comprehensive toolkits that span Microsoft’s applications and solutions ecosystem, each packaged in a way that streamlines operations, lifts connectivity, turbo-charges efficiencies, and pushes business productivity forward.

Pre-scoped, pre-priced, and pre-proven, our Quick Start solutions are a savvy and cost-effective way to deliver maximum business impact with minimal operational risk – all backed by Brennan’s unwavering service delivery.

Ready to implement at pace, and backed by our unwavering service delivery, every Quick Start is a savvy, cost-effective way to deliver maximum business impact with minimal operational risk. Productivity just got busy.

How a Quick Start stacks up Designed to deploy quickly, slot in seamlessly, and deliver dependably, here’s how a Brennan Quick Start delivers all the core essentials for your operational fundamentals.

• Core competencies covered. Key platform and core solutions included.
• Budget certainty. Keenly costed fixed pricing, plus capped-price customisation.
• Build it your way. Pick a fixed-scope solution. Or add packs to suit your needs.
• Delivered at pace. Shrink the gap between scope and activation.
• Real business impact. Empower teams to make more informed decisions sooner.
• Get wins on the board. Build proven use-cases with less financial risk.
• Support business outcomes. Unlock meaningful, measurable results.
• Proven delivery. Every solution backed by Brennan’s service delivery excellence.

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About Brennan Brennan was founded on the belief that ‘how’ technology is delivered is every bit as important as ‘what’ technology is being used in the first place. For Brennan, our ‘how’ is deeply rooted in creating real and relevant value for customers and their end users – safely and securely. In selecting and designing systems that are ‘right fit’ for the needs, priorities and capabilities of our customers in solutions that reflect the true interests of our customers, not the tech suppliers.

It’s a claim backed up by Brennan’s True Performance System; a way of working engineered to get us closer, and deliver better, for our customers and their actual experiences of technology – day-in, day-out. A system that includes our culture of relentless improvement and true customer satisfaction.

We started life as the company that did whatever it takes to fix a company’s technology and get it working again, properly. Now we put the same energy, experience and expertise into designing, procuring, maintaining, improving and delivering technology solutions that deliver to the complex individual needs of over 1400 companies, 40,000 individuals and over 90,000 devices – earning a true 96% customer satisfaction rate in the process. We believe that if you want true performance, it’s not just what you do. It’s the way that you do it that makes all the difference.