Anchnet SmartCare Deployment and Migration for Microsoft 365

1. Cloud Planning & Deployment We design and stand up a secure, compliant Microsoft 365 tenant tailored to your IT landscape. Scope includes domain verification, org structure and role design, user and license models, and baseline security (MFA, Conditional Access, data encryption, device compliance). We integrate Microsoft 365 with existing identity, HR, ticketing, and line-of-business apps to enable seamless SSO and governance. Deliverables: Target architecture & rollout plan; tenant baseline (naming, RBAC, PIM where applicable); security & compliance policies; app integration runbooks; acceptance tests and admin/user guides. Outcomes: Faster time-to-value, auditable controls, and a balanced posture between usability and compliance.

2. End-to-End Data Migration We migrate mail, calendar, contacts, and files from on-premise Microsoft Exchange/AWS/Alibaba/Tencent and on-premise file servers or Microsoft SharePoint to Microsoft OneDrive/SharePoint Online. Our approach combines Microsoft native tools and proven third-party solutions to support discovery, pre-check remediation, delta sync, throttling control, and error handling. We design coexistence (address rewriting, free/busy, forwarding), schedule cutovers, and protect business continuity with checkpointing and rollback options. Deliverables: Source assessment & readiness report; migration mapping (users, groups, sites, permissions); pilot results; runbooks for bulk and delta moves; exception handling and validation reports; end-user communication & training kits. Outcomes: Minimal downtime, preserved permissions/metadata where supported, and a verifiable, audit-ready migration trail.

3. Managed Operations & Continuous Optimization We provide day-to-day operations across availability, performance, and user experience, plus proactive hygiene and tuning. Services include health monitoring, incident & problem management, patch cadence tracking, capacity/performance optimization, and periodic reviews of permissions and security baselines. We align Microsoft Teams collaboration patterns and Microsoft SharePoint information architecture with business workflows to unlock adoption and productivity. Deliverables: 24×7/8×5 monitoring (as contracted), SLA dashboards, root-cause analyses, change calendars, access & sharing audits, governance policies (naming, lifecycle, retention), and quarterly improvement plans. Outcomes: Higher service reliability, reduced risk and support load, measurable adoption gains (Teams usage, sharing quality, search success), and continuous cost/performance improvements.

How We Work A) Methodology: Assess → Design/Pilot → Implement → Stabilize → Operate/Improve. B) Security by Design: Least privilege, Conditional Access, data protection, and compliance baked into every phase. C) Change & Adoption: Targeted communications, champion enablement, and quick-reference guides to shorten learning curves. D)Success Metrics: Uptime/MTTR, migration defect rates, security findings closed, collaboration KPIs, and user satisfaction.

This service catalog delivers a governed, secure Microsoft 365 foundation, a low-risk path to the cloud for your data, and an operating model that continuously enhances collaboration and compliance.