Dynamics 365 Business Central Support

WHY CHOOSE US?

• 24/7 Dynamics 365 Business Central expertise — support from certified consultants who know Dynamics 365 Business Central customizations, integrations, and Finance workflows. • Predictable pricing — clear hourly rate from $45/hour and flexible retainer or block-hour plans. • Fast, accountable support — SLAs, runbooks and delivery-tested processes ensure your ERP stays available and performant. • End-to-end: we support application, integrations, reporting and user adoption — not just incident fixes.

KEY FEATURES

• Incident & Ticket Support: triage, root-cause analysis and resolution for production incidents. • Administration & Health Checks: system monitoring, environment housekeeping, backups and patch coordination. • Integrations & Connectors: troubleshooting and maintenance of ERP ⇄ CRM, banks, WMS and 3rd-party links. • Customizations & Extensions: minor fixes, AL-extensions support, regression testing after updates. • Performance & Data Issues: DB cleanup guidance, performance tuning and month-end support. • Upgrades & Patching: planning and test runs for cumulatives and major releases. • Reporting & BI Support: assist with Power BI refreshes, dataflows and reconciliation issues. • Training & Knowledge Transfer: role-based sessions, admin runbooks and user quick-start guides.

SUPPORT TIERS & PRICING

• Ad hoc / Hourly: From $45/hour — pay-as-you-go for on-demand fixes and tasks. • Block Hours / Retainer: discounted packages for predictable monthly support (custom tiers available). • Managed SLA Plans: Bronze / Silver / Gold with guaranteed response times and escalation paths. Example SLA (customizable): Critical — 1 hour; High — 4 hours; Medium — 24 hours; Low — 3 business days.

BUSINESS BENEFITS

• Minimize downtime and reduce business disruption from ERP incidents. • Lower operational risk with documented runbooks and consistent processes. • Faster resolution of finance and operational issues (month-end, invoicing, inventory sync). • Predictable support costs and simpler budgeting via retainers or SLAs.